Privacy Policy

This Privacy Policy explains how Trionyx Collective (“Trionyx,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when a person visits the website on which this policy appears, requests information, purchases or receives services, submits project materials, or otherwise communicates with us. By using the Website, you acknowledge the practices described in this policy.

Information We Collect

Information you provide may include your name, business name, telephone number, email address entered through the Website, billing details, project requirements, communications, files, images, text, brand materials, feedback, and any other information you choose to submit.

We may automatically receive limited technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from an IP address, timestamps, and cookie or similar identifier data. The Website may also collect form submission and basic analytics information.

Payment information may be collected and processed directly by an independent payment processor. We generally do not store full payment-card numbers or security codes.

How We Use Information

We use information to respond to inquiries, prepare estimates, confirm project scope, provide and improve services, process payments, deliver digital work, communicate about revisions or support, maintain business records, secure the Website, prevent misuse, enforce agreements, comply with law, and protect our rights and the rights of others.

Where permitted, we may use contact information to send service-related messages or limited information about relevant offerings. Marketing communications may be discontinued by using an available unsubscribe method or contacting us.

Cookies and Similar Technologies

The Website may use essential cookies required for navigation, security, forms, and basic functionality. It may also use limited analytics or preference technologies. Additional details appear in the Cookie Policy. Browser settings may allow you to reject or delete cookies, although doing so may affect some Website features.

How We Disclose Information

We may disclose information to service providers that support hosting, communications, analytics, file delivery, payment processing, bookkeeping, security, and other business operations. These providers receive information only as reasonably necessary for their role and are expected to handle it appropriately.

We may also disclose information when required by law, legal process, or government request; to investigate fraud, security incidents, or prohibited conduct; to protect rights, safety, or property; or in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business. We do not sell personal information for money.

Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, meet tax or legal obligations, and protect legitimate business interests. Retention periods vary according to the information and purpose.

We use reasonable administrative, technical, and organizational measures designed to protect information. No website, storage system, or transmission method is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information we maintain about you. You may also ask questions about our use of information or withdraw consent where consent is the applicable basis. We may need to verify your identity and may retain information when permitted or required by law.

Residents of jurisdictions with additional privacy rights may submit a request through the contact methods below. We will not unlawfully discriminate against a person for exercising an applicable privacy right.

Third-Party Services and Links

The Website may link to or integrate with third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.

Children’s Privacy

The Website and services are intended for business users and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information may contact us to request review and appropriate deletion.

Policy Changes

We may revise this Privacy Policy to reflect changes in the Website, services, legal requirements, or business practices. The effective date displayed on the published policy identifies the version in effect. Material changes may be communicated by an appropriate Website notice.

Questions, notices, privacy requests, or service concerns may be submitted through the Website contact form, by phone, or by mail using the information below.