Payment & Billing Policy

This Payment & Billing Policy explains the general payment terms for Trionyx Collective digital services. A proposal, order summary, invoice, or written confirmation may provide additional project-specific terms.

Pricing and Currency

Website prices are starting prices in U.S. dollars and may change before an order is accepted. Final fees depend on scope, complexity, timing, required platforms, file preparation, revisions, and third-party costs. We will confirm the applicable amount before beginning paid work.

Invoices and Payment Timing

We may require payment in full, a deposit, or milestone payments. The due date and payment schedule appear on the invoice or order confirmation. Work may begin only after required payment and necessary Client materials are received. Delivery of final or editable files may be withheld until all amounts due are paid.

Payment Processing

Payments may be processed by an independent provider. By submitting payment, you authorize the stated charge and agree to the provider’s applicable terms. We do not control payment-provider availability, risk reviews, settlement timing, or account decisions.

Taxes and Third-Party Costs

Quoted fees exclude applicable sales, use, value-added, or similar taxes unless stated otherwise. The Client is responsible for legally required taxes and for third-party costs such as hosting, domains, plugins, stock assets, fonts, platform subscriptions, or transaction fees unless expressly included in writing.

Scope Changes and Additional Work

Requests outside the approved scope may require a revised estimate, a change order, or a separate invoice. We will seek approval before beginning material additional work.

Overdue Amounts

We may pause work, support, or delivery while an invoice is overdue. Reasonable collection costs and legally permitted late charges may apply if stated on the invoice or agreed in writing. A paused project may require rescheduling based on availability.

Billing Questions and Chargebacks

A Client who believes a charge is incorrect should contact us promptly with the invoice number and an explanation. The parties should attempt to resolve a billing issue before initiating a chargeback. Fraudulent or abusive chargebacks may result in suspension of services and collection of amounts lawfully owed.

Refunds

Refund eligibility is governed by the Cancellation & Refund Policy and any project-specific written terms. Payment of an invoice confirms acceptance of the listed scope and payment schedule.

Questions, notices, privacy requests, or service concerns may be submitted through the Website contact form, by phone, or by mail using the information below.